FAQ
Ordering
Can I update my shipping address?
If you notice a mistake in your shipping address, please email us at info@sciencecollective.com. We can update your shipping address, as long as your order hasn't been shipped yet. Unfortunately, once it's on its way, we're no longer able to update your shipping address.
Can I cancel my order?
We completely get it, we change our minds too! If you need to cancel your order, please email us at info@sciencecollective.com as soon as possible. We'll be happy to cancel your order and issue a full refund, as long as it hasn't been shipped yet. Unfortunately, once it's on its way, we're no longer able to modify or cancel your order.
Shipping & Delivery
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship internationally?
Yes, we are happy to offer affordable international shipping to scientists across the world!
What is the expected delivery time?
We partner with Stallion Express to provide a variety of shipping options tailored to your needs, whether you prioritize speed or affordability.
Estimated delivery times:
Canada
- UniUni (2-8 business days)
- Canada Post Expedited (2-8 business days)
United States
- UPS Economy (3-8 business days)
- USPS Ground Advantage (2-5 business days)
- USPS Priority Mail (2-4 business days)
European Union
- PostNL International (10-14 business days)
- UPS Express Worldwide Saver (2-5 business days)
Australia and United Kingdom
- PostNL International (6-9 business days)
- UPS Express Worldwide Saver (2-5 business days)
Other Countries
- PostNL International (4-21 business days)
- UPS Express Worldwide Saver (2-5 business days)
How can I track my order?
You will receive a shipping confirmation email once we're done preparing your order. If the shipping option you selected includes tracking, the tracking number will be linked in this email.
Returns & Exchanges
Can I return an item?
We're happy to accept returns initiated within 30 days of delivery. Please visit our returns guide for instructions or email info@sciencecollective.com for assistance.
Can I exchange an item?
We do not offer exchanges at the moment. However, you can return your item and place a new order for the item you want.
Get in touch
Have questions about your order, or a general enquiry?