Returns

You may request a return within 30 days after receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Please note that returns will need to be sent to the following address: 2967 Dundas St W #1017 Toronto, ON M6P 1Z2, Canada. 

To start a return, you can contact me at phdoodleshop@gmail.com. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return question at phdoodleshop@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon reception and contact me if the item damaged or if you receive the wrong item. If there is an issue with your order, please contact me and I will do my best to make things right. 

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since I’ve approved your return, please contact me at phdoodleshop@gmail.com.